Every disruption vendor now says "AI-powered". We think airlines deserve a straighter answer: where AI helps, where it doesn't, and who stays in control when things go wrong.
The 1% problem
AI gets most passenger decisions right. The ones it gets wrong are the ones you pay for.
Automated rebooking looks great in a demo. But in a real disruption, the edge cases pile up: the family split across two flights, the connection that technically works but nobody could make, the passenger sent to an airport 300 km away.
If just 1% of decisions go wrong on a day with 20,000 disrupted passengers, that's 200 people calling your contact centre, posting online, and quietly deciding never to fly with you again.
That 1% isn't a rounding error. It's your brand.
Hybrid by design
Plan3 keeps your airline's fingerprint on every decision.
Plan3 is built as a hybrid. Your rules, your priorities and your people set how passengers are looked after. Technology does the heavy lifting at speed, so your team can focus on the moments that need judgement.
Your rules, not a black box. You decide how passengers are rebooked, cared for and compensated.
Your team stays in the loop. Operations can see where passengers are going and step in when needed.
Your passengers get answers fast. Self-service options in minutes, within limits you set.
We've already handled thousands of passenger disruption transactions for airlines including SAS, AirAsia, Jet2, Flair Airlines, Marabu Airlines, Brussels Airlines, Transavia, Air Transat and Volotea.
Ready for your AI governance
Every AI tool now needs your governance team's approval.
We make that the easy part.
Airlines are hiring people whose whole job is to govern AI. They sort each tool by risk, decide who oversees it, keep a register of every AI tool in use, and can pause anything that steps outside its approved limits. Plan3 is built to pass their checks, not work around them.
People stay in charge. You decide which steps a person approves and which run on their own.
Every decision is recorded. What each passenger was offered, which of your rules made the offer, and who changed it.
Every decision can be explained. Your team can see why a passenger was offered each option.
Only the data it needs. Plan3 uses passenger and flight data under your privacy rules, with access you control.
You can pause anything. Switch off any automated step at any time, without stopping the whole tool.
A governance pack from day one. A plain description of where automation and AI are used, what data they touch, where people oversee them and the risks involved, ready for your AI register and approval process.
