69% of airlines said re-accommodating passengers when disruption and cancellations are unavoidable is the most important benefit technology can provide.
72% of airlines said improving data quality and analysis is the most important disruption management priority for them.
The average financial cost to an airline from the EU261 regulation is estimated at between 0.6% and 1.8% of turnover, or approximately €1-3 per one-way ticket.
Source: SITA Insights
Source: Department of Transport, UK GOV
Source: SITA Insights
Working with manual, disjointed processes is tough.
With data required by teams locked inside separate, siloed systems, a lack of real-time visibility and interconnected inventory results in hours of man-power required to manually resolve a passenger disruption.
Recovery is painful for everyone.
If only there was a tool that joined everything up, in one single view with automated workflows and full disruption solution fulfilment.
Oh, and no flat monthly fees and no setup costs...
The big magic button for airline passenger disruption teams
Introducing Plan3
Plan3 is a passenger-focussed disruption management system that puts unrivalled ease of recovery in the hands of disruption customer care teams.
Simply put, Plan3 solves every aspect of passenger disruption, automatically sourcing holistic solutions with eyes on the entire passenger journey.
Using Plan3's Option Creator tool, airlines can easily bundle together and publish relevant options (eg, new flight, hotel, transportation, digital meal vouchers), and passengers can self-serve their way to a seamless onward journey.
Passenger Issues dashboard
Options Creator tool
Passenger Communications
Personal Information Page for passengers
Designed for a post-covid recovery era, with zero upfront investment or deep integration required to get started.
Bringing joy to airline disruption teams, and delight to distressed passengers.
Tackling the complexities of passenger disruption head-on, Plan3 is developed by former airline people who take a holistic view of the passenger disruption journey - with a major focus on empathy for the passenger.
The end result?
A single end-to-end platform for seamless solution sourcing, option packaging, passenger communication and automated fulfilment.
Plan3 is the most powerful single screen system on the market for disruption operations and customer care teams.
A new era of operational benefits
Solving passenger disruptions has been complicated for too long. With Plan3, a new dawn of happy is upon us - looking at you customer care teams.
Reduce overhead with powerful automations
Where a large team would take hours, a single employee can now provide solutions in minutes - all from one screen.
Dramatically improve customer satisfaction
Improved customer review scores and reduced negative media coverage go hand-in-hand with seamless passenger disruption management.
Direct control over disruption costs
With full control over every issue, the airline can offer the most cost effective solution, on their terms.
No flat monthly costs or setup fee
As airlines focus on revenue recovery and rebuilding margins, Plan3 customers only pay when they are solving actual problems!
Increase customer loyalty
The number one reason for passengers choosing not to fly with an airline again is a poorly managed disruption. With Plan3 the airline delivers exceptional customer care, every time.
Zero system integration required to start
Plan3 runs independent of the passenger service system - zero integration is required to get started. Airlines can be up and running with Plan3 in a matter of hours.
WINNER
BEST PRODUCT
Airline Information Mega Event 2021
WINNER
AUDIENCE CHOICE
Airline Information Mega Event 2021
WINNER
TRAILBLAZER AWARD
Future Travel Experience 2020
"The Plan3 passenger disruption management tool made a significant impact to PLAY flight operations from day one. A true game-changer for the passenger experience during IRROPS."
- Hildur Haarde, Service Director, PLAY Airlines
NEW REPORT:
How Airlines Can Provide a Consistent Passenger Experience During IROPs
When an IROP event occurs, and information and agency become increasingly important to a passenger’s wellbeing, how can airlines ensure a consistency of experience even in the most remote outstation?
This report discusses the impact of a disruption on the passenger journey and the tools and processes necessary to restore the value of the trip.
REPORT:
Rethinking Passenger IROPS Solutions as Customer Expectations Increase
We conducted a roundtable discussion focused on airline passenger IROPS at the World Aviation Festival’s Global event in Lisbon. From legacy to low cost carriers, 18 airlines signed up to discuss the current landscape of passenger disruption in the context of a post-pandemic industry in recovery.
