Rethinking Passenger IROPS Solutions as Customer Expectations Increase
We conducted a roundtable discussion focused on airline passenger IROPS at the World Aviation Festival’s Global event in Lisbon. From legacy to low cost carriers, 18 airlines signed up to discuss the current landscape of passenger disruption in the context of a post-pandemic industry in recovery.
๐๐จ๐ฆ๐ ๐จ๐ ๐ญ๐ก๐ ๐๐ข๐ซ๐ฅ๐ข๐ง๐๐ฌ ๐ญ๐ก๐๐ญ ๐๐จ๐ง๐ญ๐ซ๐ข๐๐ฎ๐ญ๐๐ ๐ญ๐จ ๐ญ๐ก๐ ๐๐ข๐ฌ๐๐ฎ๐ฌ๐ฌ๐ข๐จ๐ง:
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Southwest Airlines
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Delta Air Lines
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United Airlines
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Icelandair
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PLAY airlines
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KLM Royal Dutch Airlines
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TAP Air Portugal
This report is a snapshot of the disruption management landscape that includes industry metrics, airline feedback, and insights from our own passenger disruption management solution, Plan3.
Themes covered in this report include:
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Airline Passenger Expectations in 2023
How the pandemic has influenced consumer behaviour and what this means for airlines engaging the next generation of travellers.
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How Effective are Current Passenger IROP Solutions?
A quick look at the efficacy of typical passenger disruption management, and the common barrier to improvement.
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The Challenge of Solving Passenger IROPS Through Automation
Measuring current IROPS management against passenger expectations and how airlines can increase cost-savers like self-service through automation.
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