Rethinking Passenger IROPS Solutions as Customer Expectations Increase
We conducted a roundtable discussion focused on airline passenger IROPS at the World Aviation Festival’s Global event in Lisbon. From legacy to low cost carriers, 18 airlines signed up to discuss the current landscape of passenger disruption in the context of a post-pandemic industry in recovery.
This report is a snapshot of the disruption management landscape that includes industry metrics, airline feedback, and insights from our own passenger disruption management solution, Plan3.
Themes covered in this report include:
Airline Passenger Expectations in 2023
How the pandemic has influenced consumer behaviour and what this means for airlines engaging the next generation of travellers.
How Effective are Current Passenger IROP Solutions?
A quick look at the efficacy of typical passenger disruption management, and the common barrier to improvement.
The Challenge of Solving Passenger IROPS Through Automation
Measuring current IROPS management against passenger expectations and how airlines can increase cost-savers like self-service through automation.
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