HOW IT WORKS

Passenger disruption, solved.

When a disruption occurs, Plan3 looks ahead at each step the passenger will face in order to get back on track.

Powerful automation then sources and delivers all re-booking content and customer care items, from one single screen.

Happy airline, delighted customer.

It starts with knowing exactly what your customer is facing.

Plan3's unique 'issues dashboard' watches the disruption status of passengers at an individual level, flagging any passengers that have issues due to disruption, no matter how minor.

Respond to thousands of unique passenger disruptions, all at once.

Create 'option packages' that address every need your customer has, or is about to have - think new flight, hotel, meal vouchers, ground transportation - all customised by your team, and configurable to different passenger groups, even crew!

Option Creator Tool

Pax Issues Dashboard

Template-driven Automation

Thousands of passenger disruption issues solved in 2 clicks.

Whether a 30 minute delay or multiple flight cancellations, operations teams can 'put out the fire' in just a few clicks with Plan3's templates, reducing hours of response time to just a few seconds.

Communicate options directly to disrupted passengers.

Built-in communications enables customer care teams to utilise template-based messaging to accompany the options you have just created. Passengers receive a link to their options via SMS and email.

Passenger Communications Tool

Personal Information Page

A personal information page empowering passengers to self-serve.

A simple webpage keeps passengers up to speed on updates relating to their disruption, and enables them to make individual selections of content to get back on track. Once the passenger selects the option package that best suits their needs, everything is automatically booked and new confirmations sent directly to the passenger.