Frequently Asked Questions
Frequently Asked Questions
Answers to common questions from airline decision-makers about Plan3.
Plan3 is a passenger disruption management operating system designed for airlines. It enables airlines to respond quickly, consistently, and at scale during irregular operations—bringing together workflows, automation, and passenger self-service in a single platform.
Plan3 is a holistic operating system, not a point solution. It aggregates and orchestrates an airline's existing systems and vendors—reservation systems, hotel providers, voucher services, ground transport—into a single, coherent disruption response. Rather than replacing what you have, Plan3 coordinates it.
Plan3 supports cancellations, delays, diversions, overbookings, misconnections, and advance schedule changes. Each disruption type can be configured to reflect airline-specific policies and thresholds.
Airlines design Options Package Templates in advance—defining the rules, business logic, and passenger options for each disruption scenario. When a matching event occurs, the relevant template is automatically loaded and deployed to the correct passenger cohorts, removing decision-making friction during live disruption.
Implementation timelines vary depending on integration complexity. Plan3 can operate with zero integration from the start and progressively add reservation system, hotel, voucher, and transport connections. Our team works closely with yours to ensure a smooth deployment.
No. Plan3 is intentionally agnostic of reservation systems. It integrates with leading PSS providers—including Navitaire, Radixx, InteliSys, and others—as an orchestration layer, augmenting rather than replacing your core infrastructure.
Yes. Plan3 treats advance schedule changes as another form of passenger disruption that occurs earlier in the journey. Schedule change teams can use the same templates, options, and communications used during live IROPS, ensuring a consistent passenger experience.
With automated workflows, passengers can begin self-serving within Plan3's branded Passenger Portal within minutes of a disruption being flagged—significantly reducing inbound contact and operational bottlenecks.
Plan3 reduces up to 60% of passenger calls during disruption, delivers passenger-wide offers in six minutes, and books hotel rooms in three minutes at rates 13.5% below the daily best available rate. Airlines have also seen a 35% reduction in complaints and a 30% reduction in claims.
Plan3 pricing is based on your airline's size and the modules you need. There is no up-front setup fee and no flat monthly fee—airlines only pay when Plan3 is helping solve actual disruption problems. Contact our team for a customised quote.
By automating workflows, enabling passenger self-service, and bundling recovery options intelligently, Plan3 reduces manual handling, lowers contact centre demand, and helps airlines avoid inefficiencies like blanket rebookings and no-shows.
Plan3 offers pre-built integrations with major PSS providers, hotel property management systems, digital meal voucher providers, ground transportation services, and communication platforms (email, SMS, WhatsApp). Our API-first architecture also supports custom integrations.
Yes. Plan3 follows industry best practices for data security and operates on enterprise-grade infrastructure with 99.9% platform uptime. We can provide detailed security documentation upon request.
Plan3 is designed to be extensible. If your airline or a partner requires an integration not currently available, our team can discuss custom integration options to meet your specific needs.
Plan3 provides 24/7 support for production issues, along with dedicated customer success management, training resources, and regular check-ins to ensure you are getting maximum value from the platform.
Still have questions?We're here to help.
Contact us →Plan3 is a passenger disruption management operating system designed for airlines. It enables airlines to respond quickly, consistently, and at scale during irregular operations—bringing together workflows, automation, and passenger self-service in a single platform.
Plan3 is a holistic operating system, not a point solution. It aggregates and orchestrates an airline's existing systems and vendors—reservation systems, hotel providers, voucher services, ground transport—into a single, coherent disruption response. Rather than replacing what you have, Plan3 coordinates it.
Plan3 supports cancellations, delays, diversions, overbookings, misconnections, and advance schedule changes. Each disruption type can be configured to reflect airline-specific policies and thresholds.
Airlines design Options Package Templates in advance—defining the rules, business logic, and passenger options for each disruption scenario. When a matching event occurs, the relevant template is automatically loaded and deployed to the correct passenger cohorts, removing decision-making friction during live disruption.
Implementation timelines vary depending on integration complexity. Plan3 can operate with zero integration from the start and progressively add reservation system, hotel, voucher, and transport connections. Our team works closely with yours to ensure a smooth deployment.
No. Plan3 is intentionally agnostic of reservation systems. It integrates with leading PSS providers—including Navitaire, Radixx, InteliSys, and others—as an orchestration layer, augmenting rather than replacing your core infrastructure.
Yes. Plan3 treats advance schedule changes as another form of passenger disruption that occurs earlier in the journey. Schedule change teams can use the same templates, options, and communications used during live IROPS, ensuring a consistent passenger experience.
With automated workflows, passengers can begin self-serving within Plan3's branded Passenger Portal within minutes of a disruption being flagged—significantly reducing inbound contact and operational bottlenecks.
Plan3 reduces up to 60% of passenger calls during disruption, delivers passenger-wide offers in six minutes, and books hotel rooms in three minutes at rates 13.5% below the daily best available rate. Airlines have also seen a 35% reduction in complaints and a 30% reduction in claims.
Plan3 pricing is based on your airline's size and the modules you need. There is no up-front setup fee and no flat monthly fee—airlines only pay when Plan3 is helping solve actual disruption problems. Contact our team for a customised quote.
By automating workflows, enabling passenger self-service, and bundling recovery options intelligently, Plan3 reduces manual handling, lowers contact centre demand, and helps airlines avoid inefficiencies like blanket rebookings and no-shows.
Plan3 offers pre-built integrations with major PSS providers, hotel property management systems, digital meal voucher providers, ground transportation services, and communication platforms (email, SMS, WhatsApp). Our API-first architecture also supports custom integrations.
Yes. Plan3 follows industry best practices for data security and operates on enterprise-grade infrastructure with 99.9% platform uptime. We can provide detailed security documentation upon request.
Plan3 is designed to be extensible. If your airline or a partner requires an integration not currently available, our team can discuss custom integration options to meet your specific needs.
Plan3 provides 24/7 support for production issues, along with dedicated customer success management, training resources, and regular check-ins to ensure you are getting maximum value from the platform.
Still have questions?We're here to help.
Contact us →Plan3 is a passenger disruption management operating system designed for airlines. It enables airlines to respond quickly, consistently, and at scale during irregular operations—bringing together workflows, automation, and passenger self-service in a single platform.
Plan3 is a holistic operating system, not a point solution. It aggregates and orchestrates an airline's existing systems and vendors—reservation systems, hotel providers, voucher services, ground transport—into a single, coherent disruption response. Rather than replacing what you have, Plan3 coordinates it.
Plan3 supports cancellations, delays, diversions, overbookings, misconnections, and advance schedule changes. Each disruption type can be configured to reflect airline-specific policies and thresholds.
Airlines design Options Package Templates in advance—defining the rules, business logic, and passenger options for each disruption scenario. When a matching event occurs, the relevant template is automatically loaded and deployed to the correct passenger cohorts, removing decision-making friction during live disruption.
Implementation timelines vary depending on integration complexity. Plan3 can operate with zero integration from the start and progressively add reservation system, hotel, voucher, and transport connections. Our team works closely with yours to ensure a smooth deployment.
No. Plan3 is intentionally agnostic of reservation systems. It integrates with leading PSS providers—including Navitaire, Radixx, InteliSys, and others—as an orchestration layer, augmenting rather than replacing your core infrastructure.
Yes. Plan3 treats advance schedule changes as another form of passenger disruption that occurs earlier in the journey. Schedule change teams can use the same templates, options, and communications used during live IROPS, ensuring a consistent passenger experience.
With automated workflows, passengers can begin self-serving within Plan3's branded Passenger Portal within minutes of a disruption being flagged—significantly reducing inbound contact and operational bottlenecks.
Plan3 reduces up to 60% of passenger calls during disruption, delivers passenger-wide offers in six minutes, and books hotel rooms in three minutes at rates 13.5% below the daily best available rate. Airlines have also seen a 35% reduction in complaints and a 30% reduction in claims.
Still have questions?We're here to help.
Contact us →Ready to transform your
disruption management?
Ready to transform your
disruption management?