Staff & Passenger Communications
Staff & Passenger Communications
Coordinated, multi-channel communications for both staff and passengers, ensuring everyone has the right information at the right time.
During disruption, communication breakdowns are the primary driver of passenger frustration and operational confusion. Passengers receive generic or late messages. Ground staff lack real-time information. Contact centres are overwhelmed. Everyone is working from different data.
During disruption, communication breakdowns are the primary driver of passenger frustration and operational confusion. Passengers receive generic or late messages. Ground staff lack real-time information. Contact centres are overwhelmed. Everyone is working from different data.
During disruption, communication breakdowns are the primary driver of passenger frustration and operational confusion. Passengers receive generic or late messages. Ground staff lack real-time information. Contact centres are overwhelmed. Everyone is working from different data.
How Plan3 Handles the Problem
How Plan3 Handles the Problem
How Plan3 Handles the Problem
01Event Triggers CommunicationDisruption events automatically trigger the appropriate communication templates for staff and passengers.
02Multi-Channel DeliveryMessages are delivered via SMS, email, and WhatsApp to passengers, and via internal channels to ground staff.
03Localised ContentPassenger communications are delivered in their preferred language using centrally managed templates.
04Self-Service LinksEvery passenger notification includes a direct link to their personalised recovery options.
01Event Triggers CommunicationDisruption events automatically trigger the appropriate communication templates for staff and passengers.
02Multi-Channel DeliveryMessages are delivered via SMS, email, and WhatsApp to passengers, and via internal channels to ground staff.
03Localised ContentPassenger communications are delivered in their preferred language using centrally managed templates.
04Self-Service LinksEvery passenger notification includes a direct link to their personalised recovery options.
01Diversion DetectedPlan3 identifies the diversion and all affected passengers, including their onward travel plans.
02Local Services SourcedHotels, ground transport, and meal options are sourced at the diversion airport automatically.
03Recovery Options BuiltComplete recovery packages are assembled—accommodation, transport, meals, and rebooking options.
04Passengers Notified In-FlightNotifications are queued for delivery the moment passengers regain connectivity.
Outcomes
Outcomes
Outcomes
Consistent messaging across all channels
Reduced contact centre call volume
Staff informed in real time
Passengers empowered with actionable information
Regulatory-compliant notification timelines
Ready to transform your
disruption management?
Ready to transform your
disruption management?
Ready to transform your
disruption management?