Delays & Cancellations
Delays & Cancellations
The most common disruption events—handled with automated workflows, structured recovery options, and passenger self-service.
A flight is delayed beyond the minimum connection time or cancelled entirely. Hundreds of passengers need rebooking, accommodation, meals, and proactive communication—simultaneously. Manual processes can't keep up, and every minute of delay increases cost and passenger frustration.
A flight is delayed beyond the minimum connection time or cancelled entirely. Hundreds of passengers need rebooking, accommodation, meals, and proactive communication—simultaneously. Manual processes can't keep up, and every minute of delay increases cost and passenger frustration.
A flight is delayed beyond the minimum connection time or cancelled entirely. Hundreds of passengers need rebooking, accommodation, meals, and proactive communication—simultaneously. Manual processes can't keep up, and every minute of delay increases cost and passenger frustration.
How Plan3 Handles the Problem
How Plan3 Handles the Problem
How Plan3 Handles the Problem
01Disruption DetectedPlan3 detects the delay or cancellation and identifies every affected passenger, including connecting travellers.
02Impact AssessedEach passenger's entitlements, connection risks, and priority level are evaluated automatically.
03Options GeneratedRecovery options built using the Options Builder, with rebooking, accommodation, meals, and transport options.
04Passengers NotifiedMulti-channel notifications are sent with direct links to the passenger's personalised self-service portal.
05Self-Service ResolutionPassengers review options and select their preferred resolution, without needing to call or queue.
01Disruption DetectedPlan3 detects the delay or cancellation and identifies every affected passenger, including connecting travellers.
02Impact AssessedEach passenger's entitlements, connection risks, and priority level are evaluated automatically.
03Options GeneratedRecovery options built using the Options Builder, with rebooking, accommodation, meals, and transport options.
04Passengers NotifiedMulti-channel notifications are sent with direct links to the passenger's personalised self-service portal.
05Self-Service ResolutionPassengers review options and select their preferred resolution, without needing to call or queue.
01Disruption DetectedPlan3 detects the delay or cancellation and identifies every affected passenger, including connecting travellers.
02Impact AssessedEach passenger's entitlements, connection risks, and priority level are evaluated automatically.
03Options GeneratedRecovery options built using the Options Builder, with rebooking, accommodation, meals, and transport options.
04Passengers NotifiedMulti-channel notifications are sent with direct links to the passenger's personalised self-service portal.
05Self-Service ResolutionPassengers review options and select their preferred resolution, without needing to call or queue.
Outcomes
Outcomes
Outcomes
Reduced contact centre volume
Faster passenger resolution times
Lower per-passenger disruption cost
Higher passenger satisfaction scores
Consistent, policy-compliant responses
Full cost tracking by event
Ready to transform your
disruption management?
Ready to transform your
disruption management?