Handle denied boarding and aircraft swaps with structured, policy-driven recovery that minimises passenger impact and operational cost.
T
H
E
S
C
E
N
A
R
I
O
A flight is overbooked or an aircraft swap reduces available seats. Passengers need to be offloaded or downgraded, with appropriate compensation, rebooking, and accommodation offered—all in compliance with regulatory requirements.
S
C
E
N
A
R
I
O
A flight is overbooked or an aircraft swap reduces available seats. Passengers need to be offloaded or downgraded, with appropriate compensation, rebooking, and accommodation offered—all in compliance with regulatory requirements.
T
H
E
S
C
E
N
A
R
I
O
A flight is overbooked or an aircraft swap reduces available seats. Passengers need to be offloaded or downgraded, with appropriate compensation, rebooking, and accommodation offered—all in compliance with regulatory requirements.
How Plan3 Handles the Problem
How Plan3 Handles the Problem
How Plan3 Handles the Problem
01Capacity Issue Identified
Plan3 detects overbooking or equipment change and calculates the number of affected passengers.
02Priority Assessment
Passengers are prioritised based on configurable rules. Fare class, loyalty tier, check-in time, and connection status.
03Voluntary Options Generated
Voluntary denial options are built with configurable compensation, rebooking, and service bundles.
04Involuntary Recovery
If voluntary take-up is insufficient, involuntary denial recovery is executed per policy.
01Capacity Issue Identified
Plan3 detects overbooking or equipment change and calculates the number of affected passengers.
02Priority Assessment
Passengers are prioritised based on configurable rules. Fare class, loyalty tier, check-in time, and connection status.
03Voluntary Options Generated
Voluntary denial options are built with configurable compensation, rebooking, and service bundles.
04Involuntary Recovery
If voluntary take-up is insufficient, involuntary denial recovery is executed per policy.
Outcomes
Outcomes
Outcomes
Regulatory-compliant denied boarding procedures
Reduced involuntary denials through structured voluntary programmes
