Overnight HOTAC
Overnight HOTAC
Fully digital hotel accommodation management—from sourcing and booking to passenger notification and transport coordination.
A late cancellation or extended delay means passengers need overnight accommodation. Hotels must be sourced, rooms allocated, transport arranged, and meals provided—often for hundreds of passengers at once, late at night, with limited staff.
A late cancellation or extended delay means passengers need overnight accommodation. Hotels must be sourced, rooms allocated, transport arranged, and meals provided—often for hundreds of passengers at once, late at night, with limited staff.
A late cancellation or extended delay means passengers need overnight accommodation. Hotels must be sourced, rooms allocated, transport arranged, and meals provided—often for hundreds of passengers at once, late at night, with limited staff.
How Plan3 Handles the Problem
How Plan3 Handles the Problem
How Plan3 Handles the Problem
01HOTAC Requirement IdentifiedPlan3 identifies passengers entitled to overnight accommodation based on disruption rules and entitlements.
02Hotels SourcedAvailable hotels are queried in real time from multiple providers and airline contracts, filtered by policy.
03Recovery Options BuiltHotel, transport, and meal options are bundled into recovery packages for each passenger.
04Passenger Self-ServicePassengers select their preferred hotel and confirm booking through the self-service portal.
05Transport CoordinatedGround transport is arranged automatically to match hotel bookings and passenger volumes.
01HOTAC Requirement IdentifiedPlan3 identifies passengers entitled to overnight accommodation based on disruption rules and entitlements.
02Hotels SourcedAvailable hotels are queried in real time from multiple providers and airline contracts, filtered by policy.
03Recovery Options BuiltHotel, transport, and meal options are bundled into recovery packages for each passenger.
04Passenger Self-ServicePassengers select their preferred hotel and confirm booking through the self-service portal.
05Transport CoordinatedGround transport is arranged automatically to match hotel bookings and passenger volumes.
01Diversion DetectedPlan3 identifies the diversion and all affected passengers, including their onward travel plans.
02Local Services SourcedHotels, ground transport, and meal options are sourced at the diversion airport automatically.
03Recovery Options BuiltComplete recovery packages are assembled—accommodation, transport, meals, and rebooking options.
04Passengers Notified In-FlightNotifications are queued for delivery the moment passengers regain connectivity.
Outcomes
Outcomes
Outcomes
Hotels sourced and booked digitally in minutes
Passenger self-service reduces desk queues
Transport coordinated automatically
Full cost tracking by hotel, vendor, and event
Policy-compliant accommodation every time
Ready to transform your
disruption management?
Ready to transform your
disruption management?
Ready to transform your
disruption management?